At MartVise, customer satisfaction is our top priority! We aim to provide you with quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, we’re here to help.

🧾 Refund Policy

  • If you receive a damaged, defective, or wrong product, you can request a refund within 15 days of receiving your order. The complete amount paid by the customer will be refunded, including delivery charges.

  • Refunds are processed once the returned product is received and inspected.

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Approved refunds will be credited back to your original payment method within 5-7 business days.

🔁 Exchange Policy

  • If you wish to exchange a product due to a size, color, or item mismatch, please submit your exchange request within 15 days of delivery. Refunds will not be issued for claims made outside this exchange period.

  • The item must be returned in an unused, original condition, with all tags attached and the original packaging intact.

  • Exchanges are subject to stock availability.

  • If the requested exchange product is unavailable, you may choose another item or request a refund.

  • Refund will only be processed after the product is received at the warehouse and inspected by the management.

❗ Important Notes

  • Flash sale items, special discounted products and free gift items are non-refundable unless damaged or defective.

  • Customers must pay for return shipping unless the item is damaged or the wrong one was sent.

  • Customized or handmade products (like handicrafts, lacquer art jewelry boxes, and party decorations) may have minor variations, which are not considered defects.

💌 How to Request a Refund or Exchange?

1️⃣ Email us at Support@MartVise.com
2️⃣ Mention your Order Number and reason for return/exchange.
3️⃣ Our support team will respond within 24-48 hours with further instructions.

We’re committed to making your shopping experience at MartVise safe, easy, and trustworthy.
If you have any questions, feel free to contact our customer care team — we’re always happy to help!

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